Privacy Policy
1. Information We Collect
We may collect the following personal information:
- Contact Details: Name, email address, phone number, and physical address.
- Booking Information: Service preferences, appointment details, and payment information.
- Website Usage: IP address, browser type, and activity on our website via cookies and analytics tools.
2. How We Use Your Information
We collect your information to:
- Provide and manage our cleaning services.
- Respond to your inquiries and process bookings.
- Send updates, confirmations, and reminders regarding services.
- Improve our website, services, and customer experience.
- Comply with legal and regulatory requirements.
3. Sharing Your Information
We do not sell or rent your personal information. We may share your data with:
- Service providers assisting in delivering services (e.g., payment processors).
- Authorities, if required by law or to protect our rights and property.
- Third parties, with your consent or as part of a business transaction (e.g., merger or sale).
4. Data Security
We take reasonable measures to protect your data from unauthorized access, use, or disclosure, including:
- Secure servers and encryption for sensitive information.
- Regular review and updating of our security practices.
- However, no online system can guarantee absolute security.
5. Cookies and Tracking
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:
- Analyse website traffic and user behaviour.
- Customize your experience based on preferences.
- You can manage cookie preferences through your browser settings.
6. Accessing and Correcting Your Information
You have the right to access and update your personal information. To request changes, contact us at hello@homeflow.com.au. We will take reasonable steps to ensure your data is accurate and up-to-date.
7. Retention of Information
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
8. Third-Party Websites
Our website may include links to third-party websites. Home Flow is not responsible for the privacy practices or content of these external sites.
9. Changes to this Policy
We reserve the right to update this Privacy Policy at any time. Changes will be effective upon posting to this page, and your continued use of the website constitutes acceptance of the revised policy.
Terms of Use Policy
Welcome to Home Flow! By accessing or using our website, you agree to comply with the following Terms of Use. If you do not agree to these terms, please refrain from using our website.
1. General Information
This website is owned and operated by Home Flow, an Australian home cleaning and management service provider. These Terms of Use govern your use of our website and its services.
2. Use of the Website
You must be at least 18 years old or have the permission of a guardian to use this website.
The website and its content are provided for informational purposes and personal use only.
Unauthorized use of the website, including hacking or misuse of data, is prohibited.
3. Services and Bookings
All cleaning services are subject to availability and confirmation upon booking.
Prices displayed on the website are indicative and subject to change based on specific service requirements.
Cancellations or rescheduling must be made at least 48 hours before the scheduled appointment to avoid cancellation fees.
4. Intellectual Property
All website content, including text, images, and design, is the intellectual property of Home Flow unless otherwise stated.
You may not reproduce, distribute, or exploit any content without prior written consent from Home Flow.
5. Limitation of Liability
Home Flow strives to provide accurate information but does not guarantee that the website will always be error-free or uninterrupted.
We are not liable for any direct or indirect damages resulting from your use of the website.
6. User Responsibilities
You agree to provide accurate and truthful information when booking services or making inquiries.
You are responsible for ensuring access to your property and removing any personal items that could impede cleaning services.
7. Privacy
Home Flow is committed to protecting your privacy. Please refer to our [Privacy Policy] for details on how we collect, use, and store your information.
8. External Links
Our website may include links to external websites for your convenience. Home Flow is not responsible for the content or practices of these third-party sites.
9. Changes to Terms
Home Flow reserves the right to update or modify these Terms of Use at any time. Continued use of the website after changes constitutes acceptance of the updated terms.
10. Governing Law
These Terms of Use are governed by the laws of Australia. Any disputes arising from these terms shall be subject to the jurisdiction of Australian courts.